It is the Small Things

It is the Small Things

As a PHD student at Newhouse, time is precious to me.  I have hours of reading every week and some of those readings come from sources found in hard copy at the library.  Since SU has a large library it can be difficult to find that source quickly and having to spend extra time looking for a book is time that should be spent studying.

In my first trip to the library I was having problems finding a book and noticed this sign:

Need Help - Call or Text -- we'll come to you.
Syracuse University library sign giving instruction on what to do if you need help.

I figured I would give it a try and texted the number.  Assuming it would go to a cell phone that is checked once an hour I took a seat and settled in for a wait.  Amazingly, in less than 30 seconds they responded and within 5 minutes someone from the help desk showed up and found the book for me and I was on my way.

This is customer service at it’s finest and just another reason I am glad I picked SU for my masters and PHD.

I wrote more about this on my business blog.

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Lee Buttolph

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